042-32801254 | 0333-3478205 | 021-34385816 | 0300-2877220 | 051-8894770 | 0336-5295805 [email protected]

XCALLY Motion Omnichannel Contact Center Solution

With Xcally Omnichannel Contact Center, you can improve customer service, improve business agility, and be the company your customers deserve.

Xcally Omnichannel Contact Center Solution

All-in-One Omnichannel Contact Center Solution

Xcally, is the all-in-one omnichannel contact center solution designed to take your customer support and sales operations to the next level. With Xcally, you’ll have all the tools you need to provide seamless, personalized customer experiences across multiple channels, including voice, chat, email, and social media.

Xcally’s intuitive and easy-to-use interface makes it easy to manage and prioritize incoming inquiries and ensures that your agents are always available to provide timely and effective support. With advanced routing and queuing capabilities, Xcally ensures that every inquiry is directed to the right agent, based on skill, availability, and priority.

Xcally is built to scale with your business, allowing you to add or remove agents as your needs change. And with real-time analytics and reporting, you’ll have full visibility into your contact center performance, allowing you to optimize processes and improve customer satisfaction.


Describe the roles of Agents, Telephones, Users, and Permissions.


Agents can be organized into queues based on a variety of criteria, including the skills and services they offer.

Auto Call Distribution

Redirect incoming calls automatically according to predefined criteria.


Register your incoming and outgoing VOIP service provider trunks

Call Recording

Enable Call Recording
(automatic or manual)

Call Monitoring

Make use of a blind transfer, a warm transfer, or both.

Call Transfer

ecordings are available to listen to, download, and rate in order to monitor their quality.

Call Analytics

Do performance analysis utilizing either individualized reports or pre-made ones.

Call History

Find out the history of all outgoing and incoming calls.

Agent Presence

Find out the current situation with each of the agents who were assigned.

Whisper & Barge in

Managers can eavesdrop and interrupt calls to help agents.


Whenever you like, you can divert incoming calls to a voicemail inbox.