XCALLY Motion Omnichannel Contact Center Solution
With Xcally Omnichannel Contact Center, you can improve customer service, improve business agility, and be the company your customers deserve.
All-in-One Omnichannel Contact Center Solution
Xcally, is the all-in-one omnichannel contact center solution designed to take your customer support and sales operations to the next level. With Xcally, you’ll have all the tools you need to provide seamless, personalized customer experiences across multiple channels, including voice, chat, email, and social media.
Xcally’s intuitive and easy-to-use interface makes it easy to manage and prioritize incoming inquiries and ensures that your agents are always available to provide timely and effective support. With advanced routing and queuing capabilities, Xcally ensures that every inquiry is directed to the right agent, based on skill, availability, and priority.
Xcally is built to scale with your business, allowing you to add or remove agents as your needs change. And with real-time analytics and reporting, you’ll have full visibility into your contact center performance, allowing you to optimize processes and improve customer satisfaction.
Staff
Describe the roles of Agents, Telephones, Users, and Permissions.
Queues
Agents can be organized into queues based on a variety of criteria, including the skills and services they offer.
Auto Call Distribution
Redirect incoming calls automatically according to predefined criteria.
Trunking
Register your incoming and outgoing VOIP service provider trunks
Call Recording
Enable Call Recording
(automatic or manual)
Call Monitoring
Make use of a blind transfer, a warm transfer, or both.
Call Transfer
ecordings are available to listen to, download, and rate in order to monitor their quality.
Call Analytics
Do performance analysis utilizing either individualized reports or pre-made ones.
Call History
Find out the history of all outgoing and incoming calls.
Agent Presence
Find out the current situation with each of the agents who were assigned.
Whisper & Barge in
Managers can eavesdrop and interrupt calls to help agents.
Voicemail
Whenever you like, you can divert incoming calls to a voicemail inbox.