Service Level Agreements

To keep your equipment up and running, we offer affordable maintenance packages for your business.You get free technical support and service as long as you have our SLA. Surely, we will keep you secure throughout the contract so you don’t need to worry about the performance of your communication equipment and focus more on your business. Equipment being deployed, it is indeed a sensible decision to guard them with a maintenance contract before it gets too late and bear a loss with the failure of that equipment. We have a team of expert engineers who would take care of your system with constant monthly visits. Moreover, we always guarantee that we perform the on-call visits within 24 hours.

Since we have a substantive response to our customers requirement, we back this promise with an SLA. Above all, we well craft our SLA separately for each of our customer. Rather than just an agreement, it is our surety and commitment for your organisation. Likewise, you can have local SLA or an SLA directly from the manufacturer of your product.


Why do I need SLA?

  • Without your equipment covered with SLA, you might find yourself cut off from your customers, suppliers, and suffer business loss.

  • You get discounts as your number of years increase with our SLAs. We offer SLAs from one to five years duration.

  • Our clearly defined promises will help you understand what is our duty and what do we do for you.

  • We establish KPIs which helps us understand how they integrate with quality improvement process.

Why Capstar Solutions for SLAs

  • Dedicated point of contact for almost every area of business

  • Service Level Agreements with agreed promises and terms.

  • Regular service audits and reviews.

What Do We Cover in SLA?

  • Video Conferencing and Complete Unified Communication Infrastructure

  • IP Telephony, CRMs, IP Phones, and PBXs

  • Multimedia Projectors, Interactive Whiteboards & LEDs, Screens and complete Audio Visual Equipment.