IVR (Interactive Voice Recording)


Interactive Voice Recording (IVR) Interactive Voice Recording (IVR) is a technology that interacts with the caller. It is an automated telephone system that gathers information about the customers and their demands and route them to the appropriate department or representatives. An IVR accepts a combination of voice responses and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email and other contact methods. Interactive Voice Recording systems mainly consist of telephony equipment, they may also be a software application that receives signals or a database through which the customer is routed. An organization can [...]